Rehabilitation Centre Manager, Halstead

We are recruiting on behalf of UKAT for the role of a Centre Manager.

The Centre Manager will be responsible for the day-to-day operations at the centre. UKAT's purpose is to provide excellent care and treatment to enable all those suffering from addictive disorders to achieve a goal of life-long recovery. They treat addiction as an illness, not a life choice and ensure that all our practitioners are highly trained and motivated to enable individuals to embark on a life-changing process.

This involves managing a multi-disciplinary team, work with a range of commissioners and in partnership with key agencies and ensure seamless care pathways for all clients.

The manager will oversee the programme delivery and development of services in the centre including Aftercare, Primalry Programmes, Extended Care, Triage, Criminal Justice and any other services commissioned within this centre and/or defined by the Service Level Agreement and the Company's model of delivery.

The manager will lead the staff team and ensure that clients receive a high quality service in a safe environment working

Main Duties & Responsibilities

The following is not an exhaustive list of duties but an overview of the work required.

Undertake all duties and responsibilities in accordance with:

• The Company’s policies, procedures, protocols,  guidelines and standards
• Good professional practice and the Company’s Quality Assurance strategy
• CQC and other regulatory requirements
• Relevant legislation
• All legal and contractual obligations
• Particularly in relation to information governance, confidentiality, diversity, health & safety and medication control as defined from time to time. Ensuring self and all staff are fully aware of; and adhere to the statement of purpose.

Undertake management responsibilities and accountabilities in:

• The centre’s compliance in safeguarding of clients and the management of Serious Untoward Incidents
• Maintaining high levels of customer satisfaction.
• Maintaining the centre’s compliance and quality

• Contribute to the design, quality and maintenance of the therapeutic recovery programme and service delivery according to the contractual and professional national standards and Key Performance Indicators.
• Ensuring the effective application of a wide range of contemporary, evidence-based therapeutic interventions and develop and maintain social inclusion & re-integration initiatives, including education and training opportunities.
• Promote & establish effective professional relationships with partner providers and other external parties.
• Compile and monitor data to produce timely reports and maintain accurate records in line with the contract stipulation to all the relevant parties and Senior Management.
• Line-manage and supervise all employees, bank-workers and volunteers within the team to meet agreed objectives through job analysis, supervisions, probation reviews and appraisals. Keeping all staff records accurate and up to date.
• Ensure effective induction of staff and volunteers, complemented with the effective delivery of training and promotion of continuing professional development. Maintaining a training matrix including needs in line with company training requirements.
• Maximise retention and occupancy at a level that meet or exceed targets set by the Company and results in successful client outcomes.
• Maintaining knowledge of good practice and developments in the substance misuse field to develop and improve service delivery.
• Managing the day-to-day operations of the Centre including the rota/timetabling system, care management of clients and the facilities management of the building.
• Overseeing the health and safety of the building and reporting any outstanding issues in a timely fashion.
• Undertake such other duties as may be reasonably required by the Line Manager and/or the Senior Management Team or Directors.

Essential Experience:

• Experience working in Detox.
• Hold or working towards a Health & Social Care Management Qualification at NVQ Level 5 or equivalent
• Experience of developing a range of therapeutic interventions and delivering group work & one-to-one interventions within a substance misuse setting which are accessible and responsive to the needs of clients.
• Experience of providing service delivery to a substance misusing client group in a therapeutic community using 12 Steps/Strengths Model against agreed objectives and targets.
• Experience of successfully working with other partner organisations and multi-agencies, including the Criminal Justice System.
• Experience of overseeing the operations of a centre, encompassing service delivery, performance monitoring, facilities management and security management.
• Experience of monitoring activity levels and presenting statistical information through informative reporting.
• Possess an understanding of the current substance misuse policy, legislation and government strategy
• Sound knowledge of the relevant performance frameworks, quality standards and legal and ethical frameworks.
• Knowledge of Health & Safety legislation and Risk Management.
• Ability to communicate effectively both verbally and written at all levels, with individuals, groups, organisations and the public
• Proficiency in using Microsoft Office, Outlook and other required software programs.
• Ability to manage delegated financial budgets
• Ability to assess and support others in developing individual care plans
• Ability to work independently, prioritise, plan and manage own workload on a day-to-day basis.
• Ability to effectively manage the performance of a team and the professional development of a diverse group of employees and volunteers.
• Ability to successfully manage challenging behaviour.
• Strong customer service skills
• Ability to respond flexibly to the demands of the role
• Ability to engage in continuous professional development
• Ability to have an appreciation of and work effectively with people from a diverse background.

Desirable Experience:

Knowledge of Children Act 1989 and Child Protection legislation.

Knowledge of the Equality Act 2010.

Additional Requirement

• The post-holder is expected to be flexible with regards to working hours in order to meet the requirements of the post, and if necessary  to work unsocial hours.
• Travel to other locations to attend business meetings/conferences or other business needs.
• Successful registration with the required regulatory bodies 

Salary £40,000 - £50,000 depending on Experience

This post is subject to a Disclosure Barring Service check at an enhanced level.